Can I take child seat onboard a National Express coach? Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. The National Express coaches come with a free luggage allowance of either 2 medium or 1 large cases for the hold of the bus. 1Call 24x7 All IndiaToll : 1860 233 1407. Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. We therefore recommend that a passenger wishing to transfer from their wheelchair to a Coach seat makes a booking at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and, if you want to use the wheelchair lift, that the stops that you wish to use are accessible stops at which the wheelchair lift can be deployed and that you can be lifted by the wheelchair lift while in your wheelchair. To see a list of accessible coach stops please click here. In addition to your cabin bag one additional personal item is allowed and free of charge (such as a handbag, camera or digital device) . What are the luggage restrictions on National Express buses? (c) Other border checks: Where we or you are required under any applicable law to provide details of your full name, address and other information concerning your identity and your journey and its purposes you shall, as a condition of your travel with us, promptly comply with all such law and cooperate with us in complying with such law. Per Piece (up to 20kg) 3: 320: 460: 490 1: 680: JPY. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. We hope this list will help you the next time you travel. In these Conditions, the following words shall have the following meanings: Brexit means the UK leaving the European Union; Child Ticket means a ticket for travel on a Service for a child who qualifies for a discounted fare in accordance with Condition 4.3 or Condition 4.4 (as applicable); Circumstances Beyond Our Reasonable Control means any circumstances which have an impact on our (or any Partner Operators) ability to provide the Services in accordance with these Conditions or any applicable Special Conditions, which are beyond our reasonable control, which shall include (without limit): war or threat of war, terrorism or threats of terrorism, riot or local disturbance or unrest, accidents or other incidents on or affecting roads, adverse weather conditions, fire and/or damage at a Station, unplanned fire alarm or other evacuation of a Station, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental or Law Enforcement authority, vandalism, cyber-attack, unforeseen traffic delays or congestion, road works, strike/industrial action, problems or delays caused by other customers or passengers, breakdown or technical problems with a Coach (where not caused by our fault or negligence), pandemic or epidemic viruses or illnesses of any description,bankruptcy, insolvency or cessation of trade of any Partner Operator or other supplier used by us and any circumstances that we reasonably consider could affect passenger safety; Coach means the coach, bus or other passenger carrying vehicle or other means of passenger transport provided by us, or any other carrier, on which you are travelling in respect of a Service; Contract means the contract between us and you for the supply of the Service, which shall be in accordance with these Conditions and any Special Conditions which apply to your Ticket; E-Ticket means a Ticket which can be purchased online, on our mobile app, over the telephone from our contact centre, or through one of our authorised ticket agents and which will be sent to you by e-mail. Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. Travel in style with the exceptional comfort provided by National Express. M-Tickets are not available on European Services; Partner Operator means a third party operator who performs the Services as a subcontractor for and on behalf of us; Service means any network services provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach, set out in a timetable published by us (and, unless otherwise stated in these Conditions, includes European Services) and/or Event Services; Special Conditions means any additional or special conditions relating to a particular Service or the way a Service is performed or relating to a Ticket or the method of delivery of a Ticket (including any restrictions as to the dates, days of the week, and times of day on which travel is permitted and conditions for advance reservations of seats) which appear on our website and/or are set out in any notices, offers or publications published by us, or otherwise notified to you in writing (including by email). (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). This applies to all local journeys made within Rhondda Cynon Taf, and will come into effect on Wednesday (March 1). Medium cases should be no more than 70cm x 45cm x 30cm. We will determine whether your appeal will be upheld or not. We carry a limited number onboard most coaches. The charges will be confirmed during the booking process. Lines open 8am-10pm 7 days a week. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. Bus Users UKs contact details are: Address - Cobalt Square, 83 Hagley Road, Birmingham B16 8QG, Email address - enquiries@bususers.org and website - www.bususers.org. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. In this case, our liability depends on other factors explained below. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. If you notice that you have left behind any of your Luggage or other items of property on a Coach and we locate it, we will use reasonable efforts to store it in accordance with Condition 11.4(c), subject to our rights to dispose of it as specified in that Condition, and to make it available for collection by you at a place we specify during our normal working hours. Unaccompanied children under the age of 14 will be refused travel. If you are an adult accompanying a child it is your responsibility to ensure that that the child complies with these Conditions and any Special Conditions applicable to their Ticket. If you are refused travel due to bringing any prohibited items onto any Coach or into any Station, we will not be obliged to refund your Ticket and we will not be liable for any loss, damage, inconvenience or cost or expense you suffer or incur as a result. Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards the hold allowance above. You should check all your Luggage or other items of property at the time of disembarking a Service for any damage and notify the driver or a National Express representative at the time of discovering such damage or, in any event, within 24 hours of the end of your Journey by calling us on 03717 818181. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. Lines open 8am-10pm 7 days a week. Nothing in these Conditions is intended to, or shall, exclude or limit in any way our liability to you where it would be unlawful to do so. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Should be booked as Children. Heyyy, So it's our first time at Glasto this year and we're travelling down by National Express coach from up North - arriving at lunchtime on the Thursday. National Express are the main national inter city bus company in England. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Neither case should weigh more than 20kg (44lb). One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. The luggage policy on the website HERE says "You may take one or two medium sized suitcases/rucksacks onto a service (weighing no more than 20kg each) free of charge, and one In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. We will take reasonable care of your Luggage while you are travelling with it on any Journey and if you notify us that you have left it behind and we locate it in accordance with Condition 11.4(a). (sms or chat based messages are not permissible). The National Express luggage policy states a 20kg (44 lbs.) Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). (23kg). Other items must have no one dimension greater than 85cm. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. Furthermore, the definition of hand luggage has been (rightly) clarified, in so doing, made stricter: Where you are entitled to a refund, you must comply with Condition 10 below. If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. (lines open 8am - 8pm 7 days a week). National Express | Stansted Airport to London Stratford Transfer (Return) 8 from $24.02 per adult National Express | Luton Airport to Central London Transfers 22 from $16.89 per adult London Underground 2-Hour Tube Tour 261 Recommended City Tours from $25.17 per adult LIKELY TO SELL OUT* Shared Arrival Transfer London Airport to Hotel Accommodation Our standard luggage allowance lets you bring two 20kg pieces of luggage with you on your journey, so you won't have to leave your favourite jumper behind. Take advantage now, before kids go to school. In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. If you are found travelling with a Ticket that we have reasonable grounds to believe has been fraudulently obtained or used, you will be treated as not having a valid Ticket and Condition 6.1(b) above will apply. (iii) Use mobile phones and other electronic devices considerately on all Coaches and in any Station. If you wish to cancel your Ticket and claim a refund later than 24 hours prior to the departure time shown on your Ticket or after the departure time shown on your Ticket or you are unable to contact the original issuing office you should write to the Refunds Department, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, enclosing your Ticket (or in the case of M-Tickets and E-Tickets, the Ticket Number and type) and an explanation as to why you could not use it. This also applies to passengers travelling in wheelchairs. Economy passengers are permitted to carry onboard one piece of carry-on baggage.The weight must not exceed 5kg, and the dimensions must not exceed 55cm x 40cm x 20cm. Back to top 25-40 per 20kg bag: 81cm x 119cm x 119cm </p No more than 3 checked bags at 20kg each. Such stops are shown on our published timetables. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. 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